Here's some more info

And just remember, BVEQQA is just a call or email away - get in touch.

Call us +27 79 515 3607 or drop us a message at sarah@bveqqa.com

HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?

2-3 working days from the purchase date (main city centers and surrounds).

HOW DO I CLEAN MY NAPKINS, TABLE CLOTHS AND RUNNERS?
All fabrics used are 100% printed cotton. Hand washing is preferred, however you may wash in your machine on a cool, gentle cycle. Iron on the reverse side of the print on a low heat will keep the colors brighter for longer.
I WANT TO ORDER MORE THAN THE QUANTITIES OFFERED, WHAT DO I DO?

Please contact sarah@bveqqa.com to order large quantities.

RETURNS

Our policy lasts 30s days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and a submitted Returns form.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.

More details about Bveqqa return policies can be found on our Deliveries and Returns page.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sarah@bveqqa.co.za.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sarah@bveqqa.co.za and send your item to: Prime Business Park, Mocke Road, Diep River, Unit E2, Cape Town, Western Cape, 7801, South Africa.

SHIPPING

To return your product, you should courier your product to: Prime Business Park, Mocke Road, Diep River, Unit E2, Cape Town, Western Cape, 7801, South Africa

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you qualify for a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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A proudly South African company. Experimental in design. A collection of notable table art and decor.