Unit E2, Prime Park, Elfindale, Cape Town 7800

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. (RSA)

Frequently Asked Questions

Please read our FAQ before sending us a message.

We want you to be completely satisfied with your purchase, so we offer a 30-day return policy. If you’re not happy with your order, you can return it for a full refund or exchange it for a different product. The item must be in its original condition and packaging, and you’ll be responsible for the cost of return shipping unless the item is defective or we made an error in your order. Please contact us before returning anything, and we’ll guide you through the process.

Shipping times can vary depending on your location and the product you ordered. Generally, our products ship within 1-3 business days of your order being placed. Once your order has shipped, you’ll receive a confirmation email with tracking information so you can keep an eye on your package. For standard shipping within the United States, delivery typically takes 3-7 business days. International shipping times can vary widely depending on the destination, but usually range from 7-21 business days.

If you need your order by a specific date, please let us know and we’ll do our best to accommodate your request. Keep in mind that expedited shipping options may be available for an additional fee.

We take pride in our prompt and reliable shipping, and we’re always available to answer any questions you might have about the status of your order. If you have any concerns about shipping, please don’t hesitate to reach out to us.

Absolutely! Once your order has shipped, we’ll send you a confirmation email with a tracking number and a link to the carrier’s website. You can use this information to track your package and monitor its progress until it arrives at your doorstep.

If you have any questions about the status of your order or if you haven’t received a shipping confirmation email within a few days of placing your order, please feel free to contact us. We’re always here to help and make sure that you receive your products as quickly and efficiently as possible.

We accept a variety of payment methods to make your shopping experience as convenient and secure as possible. These include major credit cards such as Visa and Mastercard.

All payments are processed securely using the latest encryption technology to protect your personal and financial information. We take your privacy and security seriously, and we’re committed to ensuring that your online shopping experience is safe and worry-free.

If you have any questions about payments or need assistance with a transaction, please don’t hesitate to contact us. We’re always here to help and make your shopping experience as smooth as possible.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

Do you offer gift wrapping or gift cards?” on Bveqqa’s home decor page, here’s a possible response:

“Yes, we do offer gift wrapping and gift cards to make your shopping experience even more convenient and personalized. Our gift wrapping service includes high-quality wrapping paper, ribbon, and a personalized card with your message. You can add gift wrapping to your order at checkout for an additional fee.

We also offer electronic gift cards that can be emailed directly to the recipient or printed out for personal delivery. Our gift cards can be purchased in any amount and are redeemable for any product on our site.

If you have any questions about our gift wrapping or gift card services, please don’t hesitate to contact us. We’re always here to help you find the perfect gift for your loved ones.

We want you to enjoy your purchase for years to come, so it’s important to care for it properly. Here are some general guidelines for caring for our products:

For decorative pillows and throws, spot clean with a damp cloth as needed. Avoid using harsh chemicals or bleach, and don’t machine wash or dry.

For curtains and window treatments, follow the care instructions on the product label. Some curtains can be machine washed and dried, while others may need to be dry cleaned.

For wall art and decor, use a soft, dry cloth to dust the surface. Avoid using water or cleaning products, as they can damage the artwork.

For furniture, follow the manufacturer’s care instructions. Some furniture can be wiped down with a damp cloth, while others may require special cleaning products.

If you have any specific questions about caring for your purchase, please don’t hesitate to contact us. We’re here to help you get the most out of your products and ensure that they look great in your home for years to come.

Yes, we love working on custom designs and would be happy to help bring your vision to life. Whether you’re looking for a unique piece of wall art, a personalized pillow, or a custom-made piece of furniture, we can work with you to create a one-of-a-kind product that meets your specific needs.

To request a custom design, please contact us with your ideas and specifications, and we’ll provide you with a quote and estimated timeline for the project. We’ll work closely with you throughout the design process to ensure that the final product meets your expectations and exceeds your standards.

Please keep in mind that custom designs may require additional time and materials, and may be subject to different pricing than our standard products. However, we’re committed to making the process as transparent and affordable as possible, and we’ll always communicate clearly with you about the cost and timeline of your project.

If you have any questions about our custom design services, please don’t hesitate to contact us. We’re excited to work with you and create something truly special for your home.

We take your privacy and security very seriously, and we’re committed to protecting your personal information in accordance with applicable laws and regulations. Here are some of the key elements of our privacy policy:

We only collect the information that we need to fulfill your orders and provide you with the best possible shopping experience. This may include your name, address, email address, and payment information.

We never sell or share your personal information with third parties for their own marketing purposes. We may share your information with trusted service providers who help us process payments, fulfill orders, or analyze customer data, but only to the extent necessary to perform these functions.

We use industry-standard encryption and security measures to protect your personal information from unauthorized access, disclosure, or alteration. We also regularly review and update our security procedures to ensure that your information is always safe and secure.

We offer you the option to opt out of marketing communications at any time. You can update your email preferences in your account settings, or you can contact us directly to request removal from our mailing list.

For more information about our privacy policy, including how we use cookies and other tracking technologies, please refer to our full privacy policy on our website. If you have any questions or concerns about our privacy practices, please don’t hesitate to contact us. We’re committed to being transparent and accountable, and we’re always here to help.

At this time, we are an online-only store and do not have a physical store location. This allows us to offer you a wide range of high-quality products at competitive prices, without the overhead costs of a brick-and-mortar store.

We believe that online shopping can be just as convenient and satisfying as in-person shopping, and we’ve worked hard to create a website that is easy to navigate, informative, and visually appealing. We offer detailed product descriptions, high-quality images, and personalized customer service to ensure that you have all the information you need to make informed purchasing decisions.

If you have any questions about our products or services, or if you need assistance with your order, please don’t hesitate to contact us. We’re always here to help and make your online shopping experience as enjoyable and hassle-free as possible.

Send us an email

Get in touch


Alternatively, be encouraged to send us an email: welcome@bveqqa.com